Four things to expect from your flooring company
We know that planning and shopping for flooring are exciting, but we also know it can be a bit overwhelming, with all the choices and the many decisions you'll need to make. So, this is how our flooring store in Warner Robins, GA does it, and what you should always expect.
The flooring store should have an extensive, high-quality inventory
Our product consultant sees that we carry merchandise from some of the most well-known and trusted names, including Mohawk, Shaw, QuickStep, Dal-Tile, COREtec, and many others. We train our staff thoroughly, whether our installation supervisor or store manager handles it.
Superior customer service should be a priority
We make customer service our priority. Our goal is to exceed your flooring expectations and treat your home as though it's ours. Customers should be walked, not pointed, to a product they want to see, and questions should be addressed with more than a shrug. If a problem needs to be escalated to another person, there should be a follow-up to ensure no communication breakdown.
Rebates and discounts
A common myth is the "larger the store, the bigger the rebates." Not true, since these, especially the Big Boxes, are constricted by vendor requirements. A flooring company has the independence needed to offer discounts when necessary. For example, many of our manufacturers offer us discounts because of our product volume, and we can pass those savings on to you. Speaking of deals, we also provide free quotes.
A warranty is a promise of sorts from the manufacturer as to the longevity of a product. It shows the flooring company's confidence. All products and services should have this type of guarantee, with obvious installation techniques and follow-up maintenance requirements, such as carpet cleaning.
Come into The Floor Store & Cabinet Shop to see how we address your flooring needs and why we stand out from all the rest. Our showroom is in Warner Robins, GA, convenient also to Macon, Fort Valley, Hawkinsville, and Perry, GA.